06-07-2020 19:41
06-07-2020 19:41
Hi all! I wear my Fitbit Versa daily (even to bed) since I use it as my watch, alarm, and step counter. I am never rough with it and always make sure to keep it safe. Since I workout I may have banged it, but nothing to cause damage and not lately (since gyms are closed).
Tonight I was changing into my pajamas and looked down to see my screen of my Fitbit hanging by a film. I clicked it back in and the screen still works, including touch; however, it is continuously popping out.
I am currently not wearing it since I am scared it will break completely. What do I do?
06-08-2020 00:10
06-08-2020 00:10
Hi, and welcome to the Community!
I've seen quite a few posts reporting this problem and I'm afraid to say that it appears that it is not repairable.
I think your best option would be to contact customer support. They can check your warranty status and advise on your options: contact.fitbit.com