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Fitbit Versa Screen Glitching

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‎05-23-2019 15:54

‎05-23-2019 15:54

I have a Fitbit versa and have not even had it for a year yet (June 6th will be a year). Starting Tuesday I noticed that my screen is glitching, my screen will go black or lines will go through my screen. I have taken very good care of my watch so I am not sure why this is happening. I have also noticed that my battery does not last very long. My versa was on 90% one morning and the next morning when I woke up my versa was on 40%. I do not know if two have anything to do with each other but I have tried resetting my Fitbit and that has not helped.  

Has anyone else had this problem? and if you have, how did you fix it?

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‎05-23-2019 17:34

‎05-23-2019 17:34

Hi, if restarting it does not work, reach out to Customer Support with your problem(s).

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‎05-25-2019 08:49

In response to SunsetRunner

‎05-25-2019 08:49

@Hanfit18 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its display shows some lines or goes black.

 

I'd like to know if the clock face that you are using is a third party clock face. If so, please try changing the clock face to one developed by Fitbit.

 

Regarding the battery draining issue, please check out this help article, which provides some tips in order to improve the battery life of your Versa.

 

Let me know if the issue get fixed! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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