Fitbit Versa Screen Went Blank

[PhaPersonal]

1. Just bought my Fitbit in November 2019; it worked fine until yesterday;
2. First, the screen flashed several time asking to unlock the device by the app on the phone and my fitbit stop responding. I opened the Fitbit app on my iphone, there was no such option as unlocking the device. to solve the issue, i went on to change the clock face.
3. Second, shortly after changing the clock face, my fitbit went completely black and blank but the app on my iPhone can still connect and recognize the device. I tried to restart by trying all three buttons, two buttons, one button as found in this community and online; but nothing had worked.
4. Third, found that many people have similar issues and found that most people cant get it to fix.

any help or suggestion? returning the device would be quite difficult for me as i bought from the airport and i dont think where i live it would have Fitbit representative. thank you in advanced.

[RachF84]

Hi - I've got the same problem with my charge 3. It happened immediately after my iphone updated to iOS 12.1.4. The screen is blank, but it is still syncing with my app and vibrating when messages arrive.

Any ideas Fitbit??

Thanks

Rach 

[MaryGailTwilley]

Same! I was asleep though, so I don't know if it prompted unlocking. It's still tracking, and the green light on the back is still on. Did it provide instructions for unlocking?

[MaryGailTwilley]

I contacted Fitbit customer support regarding this issue. They're sending me a new versa as this one is still under the 1 year warranty. 

[CarlaCumberland]

That’s good news. 

No no fix for it?? 

[PhaPersonal]

the screen showed as "unlock on your phone"...but nothing to be unlocked by the phone. It did happen in the morning, while i was just awake.

[PhaPersonal]

Fitbit responded to my request for support. They recommended several steps which are nothing new from what i found from this community or on Youtube. Nothing works.

[PhaPersonal]

these are the steps i was advised to follow, nothing works. you could try:

In order to fix this situation, we'd like you to please try the following, in case you haven't tried one of these steps: 

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

In case the issue persists, after trying the previous suggestions, we'd like to suggest you to please perform a factory reset on your Versa, please keep in mind that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. We just want to confirm if these were the steps you tried. To do so, please follow the next steps:

1. Hold all three buttons for about 12 or 15 seconds. This triggers the 2-button hardware reboot after about eight seconds (the screen goes off, please keep holding  the buttons). 
2. When the static Fitbit logo appears and then disappears, release the bottom right button. Then, continue holding the left and top right button until you feel a strong vibration. This indicates the reset was initiated.
3. This process may take several seconds, and eventually, the Fitbit logo will appear and the device will boot, showing "go to fitbit.com/setup". 
   • Note: If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the static logo reappears quickly and boots without factory reset. If this happens, please start the factory reset process from the beginning.
4. You might see a large Red X with a "Memory not cleared" error. This is expected and it's not an obstacle for setting up the Versa again.
5. Retry the setup process, and the updates. Avoid installing apps before having updated to the latest firmware available.

[SunsetRunner]

I just contacted them. I should wait for the reply.

it happend to me durring sleep.

I will wait for theyr answer and I will come back.

[coelgar]

i followed these instructions and now the watch is dead, wont turn on anymore.

[coelgar]

I called customer service, they walked me through a couple of procedures but the Versa would not turn on of fire up. They replaced it. Good service and quick response.

[SunsetRunner]

lucky you...

[SunsetRunner]

lucky you...