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Fitbit Versa Special Edition Problems

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‎08-06-2018 07:40

‎08-06-2018 07:40

I just upgraded from a Fitbit Blaze to a Versa. I really liked my Blaze but wanted a watch that could do a little bit more. 

For the past few days, I have woken up with thousands of steps JUST FROM SLEEPING. But today was the worst. I went to bed with around 20 steps and woke up with 13, 859 steps. Yet it says I have walked zero miles and burned barely any calories. AND I wear the watch at night for sleep tracking reasons but this watch can NOT figure it out. My Blaze could always tell if I woke up and went back to sleep, this Versa has me at sleeping 4 hours when I actually slept around 9 hours. 

 

Was so excited about this watch but I am now unhappy. 

Best Answer
0 Votes
2 REPLIES 2

‎08-06-2018 07:57

‎08-06-2018 07:57

Hello @Toridnaeokay

I have the same watch and have no problems with false steps. Woke up with 0 this morning and just made a coffee and have 57 steps. 

What I would suggest is head over to pg 68 and restart your Versa. 

Click on the link below. 

Let us know if it helped. 

User Guide

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎08-06-2018 15:37

In response to ACG

‎08-06-2018 15:37

@Toridnaeokay please tap on your today's tile, are these steps showing up for today while you where sleeping?

 

Best Answer