Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
I would suggest to restart your Versa. This has helped many.
See pg.68 in the link below.
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
What type of computer, and has it synced with this computer in the past?
Do you also sync through a phone?
Why won't my Fitbit device sync?