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Fitbit Versa ... VERY POOR CUSTOMER SERVICE

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‎06-06-2019 19:06

‎06-06-2019 19:06

I purchased my third Versa on 02/08/2019 through Amazon.  It suddenly stopped reading my BPM so I called customer service and went through all the steps.  Finally, customer service "Stephanie" told me that I was now eligible for either a refurbished replacement or 50% off a new Fitbit product.  I've owned this Versa (this is my third) for less than 5 five months.  The BEST Fitbit could do was offer me a refurbished Versa.  What kind of customer service is that?  It would be nice to hear from someone at Fitbit Customer Service who could help me understand why a Fitbit watch less than 5 months old (barely older than 4 months) does not require a new replacement, not a refurbished one.  PLEASE help me understand.  I am incredibly disappointed.

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‎06-06-2019 21:03 - edited ‎06-06-2019 21:07

‎06-06-2019 21:03 - edited ‎06-06-2019 21:07

Did you try Amazon where you bought it???

 

Also did it have a warranty on amazon? That where you need to check. No way can Fitbit warranty a seller on amazon.  Not just Fitbit either. Most products dont support sellers on amazon

 

Now if you bought it directly from Amazon its a different story. You need to look into this and buyer beware

 

 

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Wendy | CA | Moto G6 Android

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