Fitbit Versa Won't Turn On

[AlexiaColley]

My Fitbit Versa must have stopped around 3am as this is the time it said when I tried to charge it.  I woke up and the screen was black, I was confused as I know it still had over 40% charge in it so looked on here to see what other people have tried.

I tried everything from:

Charing in different USB ports but the Fitbit Versa will only show as on 0% and won't go any higher.

I then tried resetting by holding down all 3 buttons but nothing happened, no logo appeared like it has for others.

I then tried resetting my phone and uninstalling the Fitbit app then reinstalling the app still nothing.

I finally tried the factory reset and now the Fitbit Versa won't even turn on when I put it on Charge.

I now have no idea what else I can try.  I have never used it in water and have never dropped it so I am unsure to why this has all of a sudden occurred.

Any extra advice would be greatly appreciated.

[Marrrmaduke]

@AlexiaColley Thank you for trying all these steps. I am flagging your post for Customer Support assistance as it looks like you might need a replacement device.

[AlexiaColley]

Sorry it posted early.  Thank you for your help.  Do I need to contact anyone or will someone contact me?

[Jfordmedia]

I have exactly the same problem. Tried multiple outlets and connectors that work on other devices, but I only get the brief 0% to light up. Please get me to customer support.

[RicardoFitbit]

Hello @AlexiaColley and @Jfordmedia I'm here to assist both of you with your Versa devices. I'd like to begin giving you a warm welcome to our Community Forums. Also, thanks for bringing this to my attention @Marrrmaduke, it's nice to see you here helping users.

@AlexiaColley Thanks for troubleshooting your device prior posting. I'd like to let you know that our Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email for their contact, they'll contact you soon.

@Jfordmedia I appreciate your time and patience troubleshooting this situation. If you haven't already done so, please try our restart process and let me know how it goes. If you want to get assistance directly from our Support team, you can contact them here. 

I'll be here if you have any additional questions.

[JenSchla]

Hello, the same thing happen today to my Fitbit Versa.  Please have someone contact me.

[Redbeard0]

I had the same issue, went to bed last night on a full charge, woke up and saw the screen was grey, tried to hold the 3 buttons down on the versa, everything turned off and has never tried to come back on. Battery today listed as dead so I put it on the charger it now says charged. Took it off the charger and now my iPhone can’t find the versa. Any help would be greatly appreciated. 

[Jfordmedia]

Call customer service and get a replacement.

John 

Moderator edit: Removed personal information 

[Marrrmaduke]

If you have not been contacted yet, please reach out to Customer Support. Here's the link to Customer Support page.

[AlexiaColley]

@Marrrmaduke Thank you for your help I have now emailed them 😊

[RicardoFitbit]

Hello guys! I'm happy to continue providing with assistance regarding your Versa devices, my apologies for the delayed reply. I'd like to give a warm welcome to our Community Forums to @JenSchla @Redbeard0 @Jfordmedia. Also, thanks for your reply @AlexiaColley. It's nice to see you around helping other users @Marrrmaduke, your willingness to help is always appreciated. 

@JenSchla @AlexiaColley I'd like to let both of you know that our Support team informed me that they're already providing assistance regarding the difficulties that were experienced with your Versa devices. That said, don't hesitate to contact them back if any additional questions you may have remain unresolved, I'm sure that they'll be more than happy to answer them for both of you. 

@Redbeard0 Seems odd that you're having syncing difficulties with your Fitbit after experiencing the same situation, your patience troubleshooting this matter prior posting is appreciated. If you haven't already done so, please review the steps from our help article: Why won't my Fitbit device sync? and let me know how it goes. 

@Jfordmedia Thanks for the suggestions that were provided in your post. Let me know if I can do anything else for you.

See you around. 

[Redbeard0]

@RicardoFitbit unfortunately it won’t sync because it no longer turns on. I even left it alone for a few days. Tried tapping the screen, touching any and all the buttons at separate times and all together. Holding for 15 seconds and nothing happens. The screen doesn’t do anything. For a brief moment it illuminated slightly but nothing was on the screen. I think it’s safe to say it’s on to greener pastures. Would the next step be to contact customer service? 

[SunsetRunner]

My Versa died today as well. I have never had any issues like this with any of the Fitbits that I have had, just bought this in February. Very disappointed as I really liked it. 

[Jfordmedia]

I was able to get a replacement as mine was under warranty.

John 

Moderator edit: Removed personal information 

[Jfordmedia]

Yes.

John 

Moderator edit: Removed personal information 

[RicardoFitbit]

Hello again, I'm happy to continue assisting, my sincere apologies for the delay in responding. Welcome aboard @SunsetRunner and thanks for your replies and updates @Redbeard0 @Jfordmedia.

@Redbeard0 Thanks for the information that was shared on your post, I appreciate your patience with this situation. I'd like to let you know that I've contacted our Customer Support team on your behalf to receive further assistance directly with them. That said, please keep an eye to your email for their reply, they'll be in touch with you soon. In the meantime they contact you, please let me know if you have any additional questions or if I can help you with anything else.

@SunsetRunner I'm sorry to see that you feel such way. Can you please let me know if the troubleshooting steps that were previously posted on this thread were already tried? Looking forward to your reply.

@Jfordmedia I'm happy to know that our Customer Support team assisted you with your Versa. Don't hesitate to contact me back if you have any additional questions, I'll be here.

I'll be around.