Fitbit Versa Wristband Issue

[sarora4302]

I am unable to get the wristband off my fitbit versa. I have tried everything and it still wont come off. This is very irritating as i am unable to use my watch. Any suggestions?

[LiliyaFitbit]

Welcome to the Fitbit Community, @sarora4302. 

I appreciate your participation in the Forums and sharing that you're unable to get the wristband off your Fitbit Versa. I am sorry to hear you are going through this situation, I totally understand how you are feeling and appreciate your efforts. I would like to confirm if you've checked this help article with the instructions on how to remove the band: How do I change the wristband on my Fitbit device?

Please keep me posted, I'll be around. 

[sarora4302]

Yes I have tried everything and it still won't come off. I haven't even had
it for a year yet.

[sarora4302]

Like I said, I have literally tried everything and it still won't come off. I haven't even had the watch for a year and stuff like this is already happening.

[LiliyaFitbit]

Hi @sarora4302, thank you for your reply. 

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.