Fitbit Versa battery issue

[Pranauti]

I tried to charge my versa but its charging and the last time I charged my versa was 2 days ago.How can i know if its the problem with the device or the charger.My versa is completely out of battery now.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Pranauti.

I appreciate your participation in the Forums and sharing the details of the battery issue you're experiencing with your Fitbit Versa. Thank you for your efforts to resolve this. I understand your concern and recommend checking our charging instructions in this help article: How do I charge my Fitbit device? 

If you're concerned about the battery life, it is affected by various factors and settings and you can find the tips for preventing battery drain at Can I extend my Fitbit device's battery life?

Let me know how it goes, I'll be around.

[SheriMetcalfe]

I know how to charge my Fitbit versa.  Doesn’t matter what I do it will not charge.  I haven’t even had it a year yet.  Not impressed!  This is my 6 Fitbit product in 2 years

Moderator edit: format

[LiliyaFitbit]

Welcome to the Fitbit Community, @SheriMetcalfe.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand how you are feeling as you've invested in the Fitbit Family. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.