Fitbit Versa black screen

[jofabri17]

Hi I’ve had my versa for 3 months and three days ago started to drain the battery so fast (lasted 1 hour) then I decided to go for a full charge and occurred the same situation and now is just a black screen

I already tried the hard reset with the three buttons

the other reset with the one of the left and bottom  right  button, nothing happened 

I’m really disappointed

Does anyone here have the same problem?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@jofabri17 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

Please let me know if your Versa vibrates when you plug it in the charger. In the meantime, please try the troubleshooting steps that are listed in this help article. This article contains the steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[jofabri17]

My Fitbit doesn’t vibrate when I plug it in the charger.

I don’t know what else to do? I’ve  tried everything!

Moderator edit: merged reply

[JuanJoFitbit]

@jofabri17 I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they are taking care of your case and will get back to you soon via email in order to proceed accordingly.

Please keep an eye on your email account.

Let me know if you have any questions!