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Fitbit Versa disconnecting from Bluetooth.

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‎05-08-2019 07:34 - last edited on ‎05-09-2019 06:56 by Moderator Alum

‎05-08-2019 07:34 - last edited on ‎05-09-2019 06:56 by Moderator Alum

Hey I got a new Fitbit versa and it won’t sync also it connects to the Bluetooth then disconnects m. I have tried everything possible i have also contacted the live chat they got it going yesterday then this morning won’t sync again also drops a Bluetooth connect. I am going to take it back the store soon and get my money back this is very  frustrating. Please help

 

Moderator Edit: Clarified Subject.

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‎05-09-2019 07:00 - last edited on ‎03-08-2025 08:07 by Fitbit Moderator

‎05-09-2019 07:00 - last edited on ‎03-08-2025 08:07 by Fitbit Moderator

Hello @Karly2010 thanks for joining the Fitbit Community, it's great to have you on board.

I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for letting us know you've already troubleshoot this situation with our Support Team. At this moment, I would like to gather some information from you so we can check this further, please reply with as much information as you can:

  1. iPhone model you're using. 
  2. OS version running on your phone
  3. App version installed (go to Account > Help to get it)
  4. The list of troubleshooting steps you've tried so far. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎05-09-2019 09:59

In response to MarcoGFitbit

‎05-09-2019 09:59

I ended up taking the fitbit back and getting a new one and the new one works great

Sent from my iPhone
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