Fitbit Versa display is blank

[Trendmel]

I have posted earlier. Since my husband got home we have reset and it still switched off so did the factory reset and removed it from app and started as new and now it won’t pair. Something is seriously wrong. He relies on the watch as he is deaf.  Vibrating alarm etc. Please where do we go from here

Moderator edit: Updated title for clarity

[Marrrmaduke]

@Trendmel Is the display dark? Does it show anything? Are the sensor lights blinking? What happens if you press and hold the left and bottom right buttons (reboot)? Does it charge? Also, what's your phone model and OS?

[Trendmel]

My husbands phoepne is iphone xr. At the moment we have got it loading using 4g as it wouldn’t sinc with wifi. Fingers crossed this is going to work this time. Will update later its going very slowly   Not sure what will happen when we take it off the charger. Its been going blank untill we put it on the charger even though it says it is 90% or more

[Marrrmaduke]

@Trendmel do not take it off the charger until firmware update is complete and you finished setting up Versa.

[Trendmel]

We didn’t it was on charger all the time. It stayed on for about 10 minutes after finished said battery was 100% then it died put it back in and it showed 0% after seconds it showed 100%. Where do we go from here. He has only had it since July 

[Marrrmaduke]

@Trendmel Sorry for my late reply. Let me tag your post for Customer Support Assistance. This may be a hardware issue and as such require a replacement.

[FerdinandFitbit]

Hi there @Trendmel , welcome to the Fitbit Community Forums! 🙂 and thanks a lot @Marrrmaduke  for making us aware of this.

@Trendmel , I'm very sorry to hear that you and your husband are having a hard time setting up his Fitbit Versa. Now, I'd like to help you guys out but first, I'd like to confirm if you were able to get it paired. If not, let me know and if you have any relevant details from what you have tried or what has happened since the last time you contacted us, please share them here.

I'll be looking forward for your reply!