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Fitbit Versa doesn't charge

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‎10-04-2019 06:21 - last edited on ‎10-08-2019 14:09 by Fitbit Moderator

‎10-04-2019 06:21 - last edited on ‎10-08-2019 14:09 by Fitbit Moderator

I am having problems with my FITBIT versa. It was not holding a charge past 8 hours and now it will not charge at all. When I took it off the charger it was hot, but would not turn on. I tried doing the re-set and nothing. I have only had this since Christmas, what do I need to do?

 

 

Moderator edit: updated subject for clarity. 

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23 REPLIES 23

‎01-20-2020 09:42

In response to Marrrmaduke

‎01-20-2020 09:42

I’m having the same issue! I tried different USB and cleaned the connectors, but still not working. It’s not charging and not showing anything. What can I do?

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‎04-14-2020 18:24

In response to Luizaeq

‎04-14-2020 18:24

I found out the problem.. WITHOUT their help. It will charge on my moms charger. Not with the one it came with.. WHY because it was faulty. Looks like i will need to buy a new charger for it. Because they have yet to talk to me about it. 

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‎04-14-2020 18:58

‎04-14-2020 18:58

I I'm having the same problem with my Fitbit. I've had it for less than a year. Looking for answers

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‎06-05-2020 05:04

In response to AndreaFitbit

‎06-05-2020 05:04

I followed the advice listed and still nothing. I tried to click on the chat button for customer service, but received an error page after entering my information. 

 

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