Fitbit Versa experience

[FlowerCowboy]

Like many others here, my wife's Versa died after getting a recent update (same issue, black screen). As everyone else, got the measly 25% offer on this. I've initiated an extended warranty claim through my credit card, and have bought a new Samsung Active 2, which is pretty amazing in comparison to the Versa (albeit a bit more expensive and with worse battery life). Thanks Fitbit for pushing me to change our device now and for all future purchase. This versa was one of 4 devices I've bought for me and my family in the past new year. But because of the lackluster response, it's the last money you'll ever get from me. Never again will a Fitbit device be considered in our household, and I will highly discourage everyone that will listen to buy anything from this company. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @FlowerCowboy, welcome to the Community Forums. We understand and respect your decision regarding the 25% our Support Team previously offered. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please know that when a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.