Fitbit Versa front screen not logging but the details are stored on subsequent screen

[Lizzyjane35]

Hi, 

the initial screen, where it shows you your overview (heart rate, steps, elevations, miles and activity) is only registering the time and not any other details whatsoever.

The screen with more in depth details (when you swipe up) is registering it all but I need the front screen to register too. 

I have removed it and reinstalled it on the app, restarted the versa several times, let the battery die and charge it again and it still doesn’t work. 

Any ideas please?

thank you 

[Marrrmaduke · Accepted solution]

@Lizzyjane35 Welcome to the community. You're having a problem with your fitbit clockface. It seems to me you're using a 3rd party clockface and you must be running the newest Fitbit firmware. Some clockfaces and 3rd party apps haven't been updated by their respective developers yet. Please change the clockface, preferably to one of Fitbit originals. You can use 3rd party as well, but this might be hit and miss for now.

[Lizzyjane35]

Thank you so much!

[Marrrmaduke]

@Lizzyjane35 you're welcome! 😊