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Fitbit Versa heart rate tracking issues

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‎12-30-2020 23:16 - last edited on ‎12-31-2020 05:47 by Fitbit Moderator

‎12-30-2020 23:16 - last edited on ‎12-31-2020 05:47 by Fitbit Moderator

My fitbit versa heart rate is completely unresponsive. I have tried factory resetting it, restarting it, updating it. Nothing seems to be working. Watch is in good condition still. Anything im missing?

 

Thanks

 

 

Moderator edit: updated subject for clarity

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‎12-31-2020 05:47

‎12-31-2020 05:47

Hi @Dijonmustard, welcome to our Fitbit Community. Regarding the heart rate tracking issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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