Fitbit Versa is not charging

[Regina66]

My battery died when I was at work yesterday and I forgot to charge it up when I got home. I tried charging it today but NOTHING is happening. Tired syncing it with my phone and still nothing. Did my Fitbit die for good? Any suggestions?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Regina66.

I appreciate your participation in the Forums and sharing that your Fitbit Versa is not charging. I understand your concern. Thanks for trying to resolve this and I am here to help.

Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

If you have any questions, feel free to let me know.

[EmaJ12]

My Versa2 stopped charging

Moderator edit: personal info removed

[LiliyaFitbit]

Welcome to the Fitbit Community, @EmaJ12.

Thank you for joining the thread and sharing that your Versa 2 stopped charging. I am glad to help you with that. I recommend following the troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

Let me know how it goes, I'll be around.

[Regina66]

Got it fixed. Thanks.

[LiliyaFitbit]

Hi @Regina66, thank you for your reply.

I am glad to hear you were able to resolve the issue. Thank you for posting the update here, I appreciate your time and efforts.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. Keep on visiting the forums!