Fitbit Versa is stuck in the Fitbit logo

[sgroxas]

I have a Fitbit versa and I was not able to restart it because it stuck to Fitbit logo

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @sgroxas. Welcome to the community forums! 

Thank you for the detailed information and for any step you've tried prior to posting. At this time, I'd like to let you know that your Fitbit Versa may have a firmware update and I'd recommend trying to perform the update by following the instructions here: How do I update my Fitbit device?

If you experience any inconvenience to complete the update, please follow the suggested tips here: Why can't I update my Fitbit device?

On a side note, I've moved your post to the Other Versa Smartwatches board to keep our forums organized. 

Hope this helps. 

[sgroxas]

I try all your suggestions but up to know my watch stuck in the logo screen and no lights at the back of the tracker.

Sent from my iPad

[WilsonFitbit · Accepted solution]

@sgroxas Thank you very much for your reply. 

I appreciate your help in following our instructions. At this time, I was able to see that you tried to contact our Support Team, but your chat got disconnected while they were providing information and assistance. Since the inconvenience has persisted, I'd recommend trying to contact them one more time, but if you experience any connection inconvenience, please contact them over the phone. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed. In addition, your patience is appreciated, but phone wait times have been a little bit longer than normal. 

See you around.