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Fitbit Versa isn't tracking sleep after iOS13 update

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‎10-08-2019 05:54

‎10-08-2019 05:54

I've never had an issue with my Versal tracking my sleep. Monday night my iPhone did an update to iOS13, and now my sleep is no longer being tracked. Has anyone else had this issue? I have logged off the app, shut the phone down completely and restarted, synced from online, signed off bluetooth and signed back in...nothing is work.

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‎10-08-2019 06:21

‎10-08-2019 06:21

I find the Versa 2 does a very poor job tracking my sleep. It will only track sleep during your scheduled sleep time. Still it has a hard time figuring when I fell asleep, and typically splits my night into two different time periods.

If I select time periods it will change my total sleep time. For example, one day I accidently changed my time asleep to AM instead of PM. It added the most of the time to my actual sleep time and only thought I was a wake a couple of hours of that time. But my sleep score did not change.

In the end what it really seems to be recording is when my heart rate goes over a resting rate and when it is under.

I also had one night when it just seemed to go crazy. It gave no sleep score and used up 35% of the battery. Rebooting the watch got it back to normal again for subsequent nights.
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‎10-08-2019 06:24

In response to docbill

‎10-08-2019 06:24

Hi! How did you reboot? By turning it on and off or did you do a factory reset? Thanks!

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