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Fitbit Versa keeps freezing

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‎06-13-2018 19:32 - last edited on ‎06-15-2018 09:13 by Moderator Alum

‎06-13-2018 19:32 - last edited on ‎06-15-2018 09:13 by Moderator Alum

I am so disappointed. My Versa keeps freezing. I have read through several help posts on here, and have tried several times to restart and shut off my versa. It will work for maybe an hour or two after that, and then it will start having the same issue again.

 

I love this watch and would really like to get this issue resolved. I tried to get a hold of customer support via phone, but was unable to after 20 minutes of being on hold. Fitbit usually has amazing customer service. I'm hoping to get a hold of somebody to help me solve this issue.

 

 

Moderator edit: subject for clarity

Best Answer
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2 REPLIES 2

‎06-13-2018 20:36

‎06-13-2018 20:36

As the restarts havent solved the problem, try a factory reset. On your watch go to the settings app and scroll down to About. If that doesnt fix it you will need to contact Support (link in my signature )

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎06-15-2018 09:14 - last edited on ‎10-28-2025 07:47 by Fitbit Moderator

‎06-15-2018 09:14 - last edited on ‎10-28-2025 07:47 by Fitbit Moderator

A warm welcome to the Forums @RitaTWilson1 and @NellyG thanks for stopping by.

I appreciate the efforts in trying to fix the freezing issue you are experiencing and would like to know if the instructions provided by our friend worked?

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer