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Fitbit Versa locked

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‎02-12-2019 08:22 - last edited on ‎02-13-2019 05:38 by Moderator Alum

‎02-12-2019 08:22 - last edited on ‎02-13-2019 05:38 by Moderator Alum

Hi all,

 

I need help urgently, my Fitbit Versa was saying I need to unlock it with my phone, but no matter how I use my phone to reset my password, it doesn't work at all, so I had uninstall my apps and even go to the website and remocemy device hoping that that will work, and I guess I am making things worst, I couldn't pair my device back with it been locked, as when it sent the 4 digit number of my versa, I am unable to view it, please help with this.

Many thanks in advance >.<

 

Moderator edit: Updated title for clarity

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4 REPLIES 4

‎02-12-2019 16:11

‎02-12-2019 16:11

@Riuenu removing from your account was a huge mistake. All you can do (beside contacting customer support) is trying to perform 3-button factory reset:

 

  1. Press and hold all 3 buttons until Fitbit logo flashes (this usually takes 15 seconds but may take up to 3 minutes)
  2. After Fitbit logo flashes, release the bottom right button
  3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎02-13-2019 05:38

In response to Marrrmaduke

‎02-13-2019 05:38

Hi there @Riuenu, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that your Versa is locked but thanks a lot for all your efforts in trying to get it working again.

 

Thanks a lot for the great suggestion of giving the Versa a Factory Reset @Marrrmaduke. @Riuenu, were you able to try it out? If so, let us know how it went. If you need more help with this, let me know!

Ferdin | Community Moderator, Fitbit

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‎02-13-2019 05:48

In response to Marrrmaduke

‎02-13-2019 05:48

Hey! Thanks for the fast reply, as a first timer for this, I had forgotten all about I need to key in the 4 digit that will be shown on clock surface, and has tried for the whole afternoon, and I still can't reset it on the above way you mentioned 😞

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‎02-13-2019 05:54

In response to FerdinandFitbit

‎02-13-2019 05:54

Hey there, thanks for your reply.

I had tried the metbod of resetting for the whole afternoon, but all I got was blank screen, then back to square again, and also cramped fingers as I had kept trying to reset it, had already contacted the customer service and login a case ID, waiting for their reply... As there isn't a service center in Singapore

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