Fitbit Versa losing time and will not sync

[roniMN]

I spent the last two days trying all the help for the losing time/not syncing- was walked through a repeat of steps I had already taken earlier by customer support tonight.  Synced at 7:06 PM (Central) but will not sync again and I have lost  7 minutes of time.  This issue started last week- no new apps to my phone, bluetooth etc.  Everything is the same minus the functionality of my Versa.  First and foremost I need an accurate timepiece- can anyone help?   I got a reference number and was told to contact them again if the issue persisted even thought I said that I had already tried what they had me do.  

(Note some of the steps already taken include but are not limited to a factory reset of the versa, a replacement of Versa on my app, an uninstall and reinstall of the app on my phone, forcestop of fitbit app, and a deletion of all bluetooth apps on my phone with the exception of the Versa.  Most of the above have been done more than once in an attempt to resolve the issue.  This Versa was purchased on 1-26-19 so is less than a year old and in excellent (physical) shape.)

[TexasJonathan]

I'm in almost the exact same situation as you. I started having syncing issues last week, tried multiple factory resets/pairing/re-pairing, and time is not tracking accurately. Did you take the new firmware for Fitbit OS 4? I'm starting to suspect that's what is causing the issue. I had that firmware for a day or so, and then my problems started. Factory resetting downgraded my Versa Fitbit OS 3.8. If you did take that update (and we assume that update is the issue) you probably won't be able to connect to bluetooth at all pretty soon. I used to be able to get the Versa to update the time if I synced while it's in the charging cradle, but now the Versa won't connect to anything with bluetooth.

I also talked to customer support and they weren't much help. A direct quote from my support email: "We’re aware of the situation and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track."

I don't know what to do at this point.

[Curlychris]

I am the same it’s so frustrating when I rely on the alarm to wake me up and then realise I am late because my device has lost time have also done all the factory re-set etc etc was going to contact customer service but after reading on here don’t think I will bother. Hopefully they will find a solution soon meanwhile I need to dust off the alarm clock 😂

[roniMN]

I contacted customer service again this morning...  they said it is a known issue and they hope to have a solution in the next couple of updates-- no timeline given.  It could be months!  😞  I was asked to keep my versa updates current as that is where the fix will be.  

I did ask why they didn't post that this is a known issue in the forums as many people are spending a lot of time trying to fix this known issue and didn't get a satisfactory (to me) response. They need to go through all the troubleshooting steps etc. to ensure the problem persists.  I told her that the problem is sometimes fixed after one of the actions taken but it only works that single time--  it doesn't sync and starts losing time after that.  

Anyway, looks like I have a paperweight until they fix this known issue.  Given there is no ETA, do folks have a favorite smart watch they can recommend that is not an apple watch?  I guess I need to look into another brand which is a shame as I have loved this versa.  

[roniMN]

I got the same today- the second time csr worked with me...this is a known issue and they are working on it.  😞