My Fitbit Versa has stopped working

[Aimee25]

Yesterday my fitbit was being all weird; being slow and doubling up. So I thought I would restart it, but it's now not working. Ive tried to turn it back on but nothing, Ive even tried putting it back on the charger but all that comes up is blue and green lines!.... I left it on the charger over night and still nothing!.... I've always taken it off when in or around water! 

I brought it back in April last year, so that means it wouldn't be under warranty anymore!? 

Just wondering what my options are!! 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Aimee25.

I appreciate your participation in the Forums and sharing that your Fitbit Versa won't turn on after trying to restart it. I understand your concern and appreciate you taking care of your device. You can take a look at this page for more information about the warranty policy. Thank you for your troubleshooting efforts, you can confirm the complete troubleshooting tips to charge your device here. I also recommend trying to change a clock face. Switch to a Fitbit clock face if you're using a third party clock face by following the steps from this help article: How do I change the clock face on my Fitbit device? 

If the issue persists, please try to do a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know if the issue persist, I'll be around. 

[Aimee25]

I've tried everything, and it's still not working!... Has anyone else had this issues!? 

[LiliyaFitbit]

Hi @Aimee25, thank you for your reply.  

I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

I'll be around if you need further assistance. 

[BridgitK]

Mine is doing the same thing. 

 I tried a factory reset, recharging, changing clock face. I've only had this one since July - when my last one died, and now this one doesn't work either. 

[Efemeks]

My fitbit stopped working.  It's not even 6 months

[LiliyaFitbit]

Welcome to the Fitbit Community, @Efemeks. It's nice to see you again in our Community Forums, @BridgitK. I am sorry for the delayed response. 

@BridgitK I appreciate your participation in the Forums and sharing the steps you've tried already to resolve the issue with your watch. Thank you for providing a photo. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@Efemeks I am sorry to hear your watch stopped working. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

If you have any questions, feel free to let me know.