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Fitbit Versa nit syncing with app

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‎10-18-2018 13:17

‎10-18-2018 13:17

I've just been given a Fitbit Versa as a gift, never had one before.  I set it up last night and everything has been fine and then for some reason at 13.07 today my Fitbit stopped syncing with the app.  I've tried turning the Versa off and on again and I have uninstalled and reinstalled the app but the app is still showing the readings from 13.07 today.  

 

Does anyone have any suggestions how I can fix this really annoying problem please?

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‎10-18-2018 22:11

‎10-18-2018 22:11

What phone are you using? 

Have a look at THIS Help Article on Syncing issues and go through all the suggestions. Let us know how you go 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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3 REPLIES 3

‎10-18-2018 22:11

‎10-18-2018 22:11

What phone are you using? 

Have a look at THIS Help Article on Syncing issues and go through all the suggestions. Let us know how you go 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-18-2018 22:45

‎10-18-2018 22:45

I don't know what kind of phone you have but my iPhone was doing the same thing today. I found the help article and I forced closed the app then restarted it. That fixed the problem

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‎10-26-2018 05:27

In response to Sillycita

‎10-26-2018 05:27

Thank you.  Apparently my Huawei phone isn't supported and Fitbit suggested I buy a new phone Smiley Frustrated Not the most helpful answer but I have now synced it to my tablet instead and it is working just fine.

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