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Fitbit Versa not charging...

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‎06-20-2018 05:35 - last edited on ‎06-21-2018 04:54 by Moderator Alum

‎06-20-2018 05:35 - last edited on ‎06-21-2018 04:54 by Moderator Alum

Hi there, I just received my bright new Versa tracker ... and it does not charge at all! I've tried all your troubleshooting instructions on charging, tried multiple USB ports ... the dock does not recognize any of them. On one USB port I am just receiving a message that the tracker does not charge because there is not enough source power ... on all other USB ports I've tried, it does not charge at all. It's such a beautiful product, but the fact that I just unpacked it and cannot use it is a huge frustration!

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3 REPLIES 3

‎06-21-2018 04:56

‎06-21-2018 04:56

A warm welcome to the Community @AntonisP.

 

Thanks for troubleshooting this by yourself. If you are having battery issues, I recommend taking a look at help article Why isn't my battery charging? and follow the instructions provide there.

 

I hope this helps, let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-21-2018 05:16

In response to AlejandraFitbit

‎06-21-2018 05:16

As I mentioned these are exactly the instructions that I followed. Since I unboxed it yesterday it is not charging at all. The charging dock never worked.
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‎06-22-2018 04:17

In response to AntonisP

‎06-22-2018 04:17

Thanks for the update @AntonisP, I would like to know if you have contacted our support team, have they offer you a solution for this?

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer