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Fitbit Versa not charging

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‎05-12-2019 06:29 - last edited on ‎05-13-2019 11:30 by Fitbit Moderator

‎05-12-2019 06:29 - last edited on ‎05-13-2019 11:30 by Fitbit Moderator

So I got the Fitbit versa for Christmas and it's amazing, but for some reason it won't charge. It has been in it's charger for 8 hrs. (While I was asleep) and it's still saying 0 percent. Can anyone tell me why it's doing this and what I need to do to fix it?

 

 

Moderator edit: format

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7 REPLIES 7

‎05-12-2019 07:19

‎05-12-2019 07:19

Hi, first of all clean the contacts of your charger and Versa with a soft cotton swab to remove any dirt. After that try another USB port or a wall outletusing a legitimate adapter. When you have the opportunity, try another charger. Also, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see after each restart the Fitbit logo and release the buttons. This resets the internal system of you Versa and try again to charge it. Good luck!! 

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‎05-13-2019 11:29

In response to SunsetRunner

‎05-13-2019 11:29

@SunsetRunner It's great to see you in our Fitbit Community! I'll be happy to assist you with the charging issues that your Versa is experiencing even though you have charged it for up to 8 hours.

 

I'd just like to know if the issue persists or if your Versa got back to life after following the great troubleshooting steps that shared @SunsetRunner.

 

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎05-13-2019 14:01

In response to JuanJoFitbit

‎05-13-2019 14:01

I tried what @SunsetRunner said but it didn't work so I think I'll just have to get a new charger

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‎05-13-2019 15:47

‎05-13-2019 15:47

I purchased my Versa Fitbit in March of this year and yesterday it stopped charging.  I purchased it at Kohl's and I was told I have to deal with you.  I need to send it to you to either fix or replace.

 

Patricia Trotman

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‎05-13-2019 15:51

In response to 8472

‎05-13-2019 15:51

My Versa is now dead.  How do I send it to you for service or replacement?

 

Patricia Trotman

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‎05-13-2019 15:54

In response to 8472

‎05-13-2019 15:54

Hi Patricia, do you mean JuanJo or me. In the last case, I do not work for Fitbit and just like you, I'm a user. So the only thing I can do is refer you to Customer Support, A Moderator has already jumped in. 

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‎05-13-2019 15:57

In response to SunsetRunner

‎05-13-2019 15:57

If I were you, I would contact Customer Support about this issue and tell them that you already tried the restart procedure. 

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