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Fitbit Versa not charging

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‎05-24-2020 07:19 - last edited on ‎05-24-2020 19:01 by Fitbit Moderator

‎05-24-2020 07:19 - last edited on ‎05-24-2020 19:01 by Fitbit Moderator

My verses battery ran out I have put it on charge as normal , but it wont charge . I've checked wifi , I've cleaned it , I've changed sockets , but its completely dead 

 

Moderator Edit: Clarified subject

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‎05-24-2020 18:58

‎05-24-2020 18:58

Hi @Karenedwards50, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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