Fitbit Versa not charging

[fwsunshine11]

I have left my versa on the charger over night and it still won't charge. It does get hot but that is all. I have cleaned the watch and charging station, tried different wall outlet and nothing. The green light does not come on. I also have tried a factory rest and still nothing. My watch is not even 2 years old. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @fwsunshine11, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

Let me know if further assistance is needed and if you have any additional questions.

[fwsunshine11]

I have tried these as well. It was on the charger over night, I cleaned it
and the charging deck with alcohol. It's still not working.

[RicardoFitbit]

Thanks for your reply @fwsunshine11.

I appreciate your effort troubleshooting your Versa with me. Since the issue wasn't fixed after trying some troubleshooting steps, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[fwsunshine11]

Great thank you

[RicardoFitbit]

You're welcome @fwsunshine11.

Please do not hesitate to contact me back if you need anything else or if you have any additional questions about Fitbit in general, I'll be here helping other users. Thanks for being part of the Fitbit family.

It was a pleasure to assist you.