Fitbit Versa not receiving Notifications.

[Dejvis]

Fitbit versa does not show notification when receiving phone calls or text messages on Iphone.  

Moderator Edit: Clarified Subject.

[NellyG]

Hi @Dejvis  Which iPhone are you using? Check that you have 'Show in History' enabled in your phones settings.

[Dejvis]

@NellyG Hi, 

I am using Iphone 6, it was working fine just a few days ago and all of the sudden I wasn’t receiving any notification. My wife has the same problem as well as a friend that has a different fitbit product. 

I think it’s a fitbit problem.

[MarcoGFitbit]

Hello @Dejvis thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @NellyG, I hope you're doing well. 😄

@Dejvis I appreciate your participation in the Forums and for sharing your experience with us. Tell me, Have you restarted your Versa already by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Now, if you have already restarted your Versa, make sure it's not currently in the Do Not Disturb (DND) mode by pressing down the button on the side for 2 seconds, in here check that Notification have been set to ON. If everything seems to working fine, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[yo_marc]

My wife's Versa had the same problem.  In her case, the fix was to simply open up the Fitbit app on her iPhone.  She hadn't done that in a while, and upon opening the Fitbit app did some sort of full sync or cleanup of data.  After that, notifications began working again without issue.