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Fitbit Versa not syncing

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‎02-02-2020 21:19 - last edited on ‎02-03-2020 03:26 by Fitbit Moderator

‎02-02-2020 21:19 - last edited on ‎02-03-2020 03:26 by Fitbit Moderator

My Fitbit versa lite has not been working well lately so I decided to factory reset it. Once it was done, it came up with a window that says"Data not cleared, sync and retry it." So now I'm trying to sync my Fitbit to my phone but it won't sync. Fitbit please fix problems with versa lite!🙏

 

 

Moderator edit: format

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‎02-03-2020 03:25

‎02-03-2020 03:25

@Dylan23416, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't sync with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like to know what is the brand and model of your phone.

 

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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