help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa not tracking sleep

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-10-2020 18:40 - last edited on ‎01-20-2020 11:55 by Fitbit Moderator

‎01-10-2020 18:40 - last edited on ‎01-20-2020 11:55 by Fitbit Moderator

I updated my versa 1 to the latest firmware and I love it. But I only have one problem, it doesn’t track my sleep anymore. I have put it in sleep mode and tried adjusting my band as well as the sleep settings. I’ve also synced it with my phone several times. Any suggestions?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-20-2020 11:55

‎01-20-2020 11:55

@EastonCReid, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

 

Regarding the sleep tracking issue that your Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please restart your watch as described in this help article. After this, please check out this help page which provides extra information about how your Fitbit Versa tracks your sleep. Finally, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

View best answer in original post

Best Answer
2 REPLIES 2

‎01-20-2020 11:55

‎01-20-2020 11:55

@EastonCReid, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

 

Regarding the sleep tracking issue that your Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please restart your watch as described in this help article. After this, please check out this help page which provides extra information about how your Fitbit Versa tracks your sleep. Finally, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎01-20-2020 17:19

In response to JuanJoFitbit

‎01-20-2020 17:19

I restarted the watch and that fixed it. I didn't even know you could do that. Thanks!

Best Answer
0 Votes