Versa has a corrupted display

[seri02]

I am facing 2 issues here.

1. My Versa - 11 month shows blue light coming fr the side

2. contacted Support team but could not solve so was asked to email details of purchase , next the fitbit team said i bought my watch fr an unauthorised reseller - which I am still waiting for reply as I bought fr online and last year I did ask the seller who confirmed that Fitbit has international warranty . 

So so disappointed.

any advice ?

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Hi @seri02 , I brought your problem under the attention of the Moderators. One of them will contact you soon via this topic, so keep a close eye on your topic. Regards kuzibri

[seri02]

Still waiting for a reply from the Moderators and my seller to revert to my email. 

[SunsetRunner]

'Hi @seri02 , have a little patience, cause it's very busy for all Moderators due to syncing en iOS problems. regards kuzibri

[LizzyFitbit]

Hi @seri02, welcome to the forums. @SunsetRunner, thanks for stopping by and for the heads up.

@seri02, thanks for letting me know about your Versa, as well for taking the time to contact the seller prior posting. I understand how you're feeling since your watch isn't working correctly and let me help you with your inquiry. As you may know we have a list of retailers which were authorized to sell any Fitbit product to ensure that you'll receive a tested and working device. That said, while I don't have access to your case details I got in touch with our team on your behalf so they can review your information and continue assisting you. Please keep an eye on your inbox.

[seri02]

Hi all, Thank you. A replacement was sent and I am a happy Fitbit user here. 

Appreciate the replies and advice. All the best. 

[LizzyFitbit]

Hi @seri02. Welcome back! I'm sorry for the delay.

It's great that you're about to receive your replacement and I'm the one that appreciates your patience through this situation. I'm sure you'll reach many goals with this watch!

In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!