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Fitbit Versa not turning on

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‎02-25-2019 07:47

‎02-25-2019 07:47

Help. I’ve only had my Versa since Christmas and it just won’t turn on! I’ve tried all the troubleshooting and it’s charged but it still won’t work.

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‎02-25-2019 10:16

‎02-25-2019 10:16

Hi, assuming that you tried to restart your Versa several times in a row without any luck. Did you also do a Factory reset? If yes, then I would advice you to contact Customer Support about your problem. 

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‎02-27-2019 08:27

In response to SunsetRunner

‎02-27-2019 08:27

@Sarbear87 Welcome to our Fitbit Community! I'm sorry for the late response and I'm also sorry to hear that your Versa screen is not turning on.

 

I was able to get in touch with our Support team and was told that they handled your case via chat. Please let me know if a solution was provided.

 

Thank you so much for your help @SunsetRunner!

 

Catch you both later! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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