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Fitbit Versa not turning on.

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‎06-18-2019 14:25 - last edited on ‎06-19-2019 06:39 by Fitbit Moderator

‎06-18-2019 14:25 - last edited on ‎06-19-2019 06:39 by Fitbit Moderator

I got given my Fitbit as a Christmas present in December 2018 and after only being used for 6 months it has decided it no longer wants to turn on!

I have tried to press all of the buttons and placed it on charge but nothing seems to work, really upset as love using it. 

How do I go getting it fixed or replaced?

Many thanks, 

Emily.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎06-19-2019 06:38

‎06-19-2019 06:38

@Emilywood welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not turning on even though you've put it on the charger. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article has some steps that you already tried but you can skip them. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-19-2019 08:12

In response to JuanJoFitbit

‎06-19-2019 08:12

It’s been on charge for nearly a whole day and nothing has happened 😬
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‎06-19-2019 08:22

‎06-19-2019 08:22

I'm having the exact same issue. Mine was charged 2 nights ago, I wore it yesterday to work and half way through the day it shut off. When I got home I put it back on the charger and this morning it still wouldn't turn on. I've tried doing the reset and everything.

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