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Fitbit Versa not turning on

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‎03-06-2020 02:16 - last edited on ‎03-10-2020 17:07 by Fitbit Moderator

‎03-06-2020 02:16 - last edited on ‎03-10-2020 17:07 by Fitbit Moderator

I've had my Versa less than a year and had nothing but issues. Up until recently the battery was lasting less than 12 hours on a full charge, now it won't even turn on. 

I've tried every method of contacting support to no avail! Chat says I lose connection, emails won't send. I'm at the end of my tether!

 

Can someone help me make contact? 

 

Moderator edit: Subject for clarity 

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‎03-10-2020 17:06

‎03-10-2020 17:06

Hi @SunsetRunner, welcome to the Community Forums! Sorry for the delay in responding your post. 

 

Thanks for bringing this to my attention and for troubleshooting your Versa before posting, I totally understand how frustrating this matter can be for you. Our Customer Support team informed me that they' already provided you assistance to resolve this situation and get you back on track. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be around if you have any additional questions.

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