help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-05-2020 08:04 - last edited on ‎03-05-2020 12:07 by Fitbit Moderator

‎03-05-2020 08:04 - last edited on ‎03-05-2020 12:07 by Fitbit Moderator

I love my Fitbit Versa. Two days ago it randomly stopped working. Screen wouldn't wake up and device wouldn't respond to charger. My app showed it had synced 20min prior at 100% battery. I thought this was strange so I went to the help topics and researched some possible solutions. I tried to restart and reset the device but it would not respond to any of these attempts. Then I noticed that there was foggy condensation inside the sensor windows on the back of the device. My device is in perfect condition, there are not cracks, chips scratches etc. so the water inside of this waterproof device is very alarming.

Best Answer
0 Votes
1 REPLY 1

‎03-10-2020 16:53

‎03-10-2020 16:53

Hi @mdhutchings, welcome to the Community Forums! My apologies for the delay in responding your post.

 

Thanks for taking the time to share your thoughts and personal experience with your Versa, I understand your situation and how frustrating this matter can be for you, your effort and patience troubleshooting this situation before posting are appreciated.

 

I was informed by our Customer Support team that they already provided you assistance with the inconvenience you experienced with your Versa, therefore, my best advice for you at this moment will be to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Let me know if you have any additional questions, I'll be around.

Best Answer
0 Votes