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Feedback about Versa 2 and Customer Support

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‎03-05-2020 07:50 - last edited on ‎03-10-2020 16:49 by Fitbit Moderator

‎03-05-2020 07:50 - last edited on ‎03-10-2020 16:49 by Fitbit Moderator

Versa 2 just over one year old...overnight, screen ceases to work...called Fitbit CS but no solution and no warranty coverage. Fitbit's response is a discount coupon towards purchase of new Fitbit! Really??!!

The Versa is just over a year old! I expected better customer service from Fitbit.

 

Moderator edit: Subject for clarity 

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‎03-10-2020 16:48

‎03-10-2020 16:48

Hi @tzatina, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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