Fitbit Versa not turning on

[C_P]

My Versa is dead.  It will not charge and it will not turn back on.  Less than a year old.  How do I return it for repair?  Starting to think these things are junk.  My blaze lasted a little over a year.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @C_P, welcome to the Community Forums!

Thanks for bringing this to our attention, I understand your frustration. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

[C_P]

It is completely dead.

[RicardoFitbit]

Thanks for your update @C_P.

To exhaust all the applicable troubleshooting steps to revive your Versa, please follow the next ones to perform a factory reset:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if the Versa responds or if you need further assistance. 

[Iloewen14]

I tried that and nothing happens

[RicardoFitbit]

Welcome aboard @Iloewen14.

Thanks for troubleshooting your device with me. Can you please specify which steps you already tried so we can move forward?

I'll be waiting for your reply. 

[Iloewen14]

1. Pushed power button multiple times. To see if it would respond.

2. Cleaned the charging port. Tried a different power source. 

3. Cleaned the Versa. 

4. Checked for a light on the bottom and there is nothing.

[Cm2tlavoie]

My versa is also dead only 1yr old. I tried regular reset and factory reset and nothing!

[Cm2tlavoie]

Tried this and nothing happened. Are these under warranty? 

[RicardoFitbit]

Welcome aboard @Cm2tlavoie. Thanks for your reply @Iloewen14.

@Iloewen14 Your effort troubleshooting this situation before to posting is appreciated. I noticed that a factory reset procedure wasn't mentioned in your post, please try the steps from my previous post and let me know if the issue persists.

@Cm2tlavoie Thanks for your post. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know if the issue persists. Also, for any warranty-related inquiry, please check our policies here.

I'll be here, ask me any additional questions you may have.

[Iloewen14]

I tried the factory reset. Is there warranty on these?

[Bossladyjme]

I'm having the same issue. My battery went dead on Saturday. I placed on charger. It did not charge. 

I cleaned all connections. Tried different outlets. I ordered a new charger just in case.  New charger came in. Still nothing. Dead. I have had it for I you and a couple of weeks. Disappointed that I paid 175.00 for something that only lasted a year. 

[C_P]

It is dead.  I have attempted all of the known trouble shooting fixes.