Fitbit Versa not updating

[Miabrissette]

Hello,

I am having trouble with the latest new update to my Fitbit Versa.

I have made sure my watch is plugged into the charger and in range of my Wi-Fi network during the update. Actually, I’ve tried my Wi-Fi networks for my home and office (just to make sure it wasn’t a problem with my home Wi-Fi.)

I have restarted my watch by holding the back (left) and bottom buttons until I saw the Fitbit logo.  I have deleted my Fitbit app and rebooted my iPhone XR many times.

The update says “Downloading....” for long periods of time, even overnight and the update is not successful.

I even tried to update using the Bluetooth on my iPhone only. It’s just not updating and now I cannot use my Fitbit watch at all. The screen constantly shows the Fitbit logo and a light blue stripe, but no watchface.

Can you tell me what I may be doing wrong?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Miabrissette.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with updating the firmware on your Fitbit Versa. Thank you for your efforts to resolve this and providing the steps you tried. I recommend confirming the complete troubleshooting steps from this help article: Why can't I update my Fitbit device?

Let me know if the issue persists, I'll be around.

[Miabrissette]

Still not working.

Sent from my iPhone

[LiliyaFitbit · Accepted solution]

Hi, @Miabrissette, thank you for your reply. 

I am sorry to hear the issue persists. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox.

I'll be around if you need further assistance.