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Versa Lite syncing probs + features missing?

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‎11-08-2019 22:17

‎11-08-2019 22:17

So I got my Versa Lite today and for some reason it just won't stay synced to my phone. It's also missing features that I've searched for everywhere in the app on my phone and the watch itself. It has no pull down menu to turn do not disturb on or any of those features, I cannot customize the shortcut button on the left (that doesn't even show up in the settings like every forum and troubleshooting page says it does). I have been through every set up page and troubleshooting page every forum has taken me to. I'm unsure if I'm overlooking some silly detail or if it's some defect in this specific device. Advice? TIA! 

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‎11-09-2019 00:58

‎11-09-2019 00:58

Hi @MamaT_815, welcome to the community.

 

It sounds like your Versa Lite is still on the older FW (Firmware). You would need to update it to the latest FW to see these features you describe.

 

Please see the following help article (here) with instructions on how to update your device. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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2 REPLIES 2

‎11-09-2019 00:58

‎11-09-2019 00:58

Hi @MamaT_815, welcome to the community.

 

It sounds like your Versa Lite is still on the older FW (Firmware). You would need to update it to the latest FW to see these features you describe.

 

Please see the following help article (here) with instructions on how to update your device. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎11-10-2019 16:57 - edited ‎11-10-2019 16:58

In response to N8teGee

‎11-10-2019 16:57 - edited ‎11-10-2019 16:58

@N8teGee  That did it! Thanks so much! (

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