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Fitbit Versa overheating

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‎10-10-2018 16:18

‎10-10-2018 16:18

This past 2 weeks my Versa Watch has been randomly turning off and the battery dies quickly.  Tonight all of the sudden it started burning my arm.  I took it off real quick and it’s off again.  I just charged it yesterday 100%?  The number of issues I’ve had with this watch just keep growing !

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3 REPLIES 3

‎10-10-2018 20:15

‎10-10-2018 20:15

Welcome to the forums!

 

Please dont try to charge it again or wear it and contact support

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎10-12-2018 06:22 - last edited on ‎07-01-2025 08:01 by Fitbit Moderator

‎10-12-2018 06:22 - last edited on ‎07-01-2025 08:01 by Fitbit Moderator

Welcome to the Forums @Jruss0618 and @WendyB thanks for the input.

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team I was told that you followed our friend's recommendation and crated a case with then. I know they will be glad to help you out and provide you a solution.

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-17-2019 19:54

‎08-17-2019 19:54

Aw, bummer and just when I had it working fine, it goes kapluie!. I set my Versa to track my swim today and after the first lap I noticed it was not tracking. So I tried it again. This time I got the Fitbit logo and realized something was wrong. I finished my laps and when I got out of the pool I noticed that the watch was very hot so I knew something was seriously wrong. I took it off immediately and tried to do a restart with no success. When I got home I thought maybe I should try and charge it but it was apparently already dead. Did it have a heart attack? I called customer service and they told me to send it back to them. I've only had the watch since December too! That was a short lifespan. I hope they can figure out what is causing the overheating. Technology!

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