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Fitbit Versa overheating

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‎08-15-2019 14:13 - last edited on ‎08-15-2019 19:59 by

‎08-15-2019 14:13 - last edited on ‎08-15-2019 19:59 by

So, this is the first time that this has happened. I got the notification that my battery was low. Normally I can still get through the rest of the day. About an hour later, it was dead. Went the charge it, took it's normal 2 hours or so. I put it back on and maybe a half hour later I felt it getting really hot on my wrist, looked down and it restarted itself and then the battery died again! I love my Versa, never had any issues before...anyone have any thoughts as to what the issue may be? It got really hot on my wrist so I'm concerned!

 

Thanks!

-Krys

 

 

Moderator edit: subject for clarity

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‎08-15-2019 15:08

‎08-15-2019 15:08

Just to play safe?  I personally would not wear or attempt to charge this unit again until you have spoken with FitBit tech support. Here is the link to do so:  https://help.fitbit.com/?p=versa

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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‎08-15-2019 19:20

In response to GrubbyDuck

‎08-15-2019 19:20

Welcome to the Fitbit Community @Krys033088. It's nice to see you around @GrubbyDuck . 

 

@Krys033088 I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa. I am sorry to hear you are going through this situation. I understand that you love the device and would like to continue using it. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

@GrubbyDuck thank you for your support! 

 

I'll be around if you need further assistance. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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