Fitbit Versa replacement!!

[Pparkale]

Hello Fitbit community,

Hope all is good at your end.

I'm writing this with alot of frustration and disappointment!

It's been more than a month since I procured my Fitbit Versa.

From the time I purchased it, my heart rate sensor wasn't functional.

Post all the necessary troubleshooting and stuff it was discovered that the device had some issue and I would be getting a replacement.

The team was very helpful and kind to provide me an upgraded replacement. The team also placed the replacement order for the same. This support really brightened my day, was satisfied with the response and support.

The order was placed on 13th July and I was being communicated that the replacement will arrive in 10 days. I agree the Covid situation is delaying the of the process. But it is really disappointing that it's been a month today that I haven't recieved the product.

The response I receive from the customer care email is to have patience! But this really crossing my patience level, imagine getting a device which you use for a couple of days and handing it over for replacement and taking more than a month to get it back and not using the product all this long!!

It is really disappointing and disheartening!!

Further, I am unable to track the order status, I was getting a view of my order and was aware of the status, but recently I am unable to see the status, below attached is the error which I am getting.

I really don't know what's going on, if I will be getting the replacement or no!!

Seriously unsatisfactory!!

Need some positive response and want things moving forward.

Looking forward to getting my device and at the earliest and getting back on track!!

 Utterly disappointed customer!!!

Regards,

Pradeep Parkale

 

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