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Fitbit Versa's display won't work properly

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‎05-20-2019 03:30 - last edited on ‎05-21-2019 11:16 by Fitbit Moderator

‎05-20-2019 03:30 - last edited on ‎05-21-2019 11:16 by Fitbit Moderator

My Fitbit versa screen keeps fading out making me unable to use touch features. I've only had it since December and have not used it under water.

 

 

Moderator edit: updated subject for clarity

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‎05-20-2019 05:17 - edited ‎05-20-2019 05:18

‎05-20-2019 05:17 - edited ‎05-20-2019 05:18

Hi, I suggest you try this. You can skip the battery test of course. Good luck!!

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‎05-21-2019 11:15

In response to SunsetRunner

‎05-21-2019 11:15

@NeeG Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its display fades out and the touch function doesn't work properly.

 

In addition to the information that shared @SunsetRunner, please try changing the clock face to one that is developed by Fitbit. After this, monitor your Versa's display and see if the issue gets fixed.

 

Keep @SunsetRunner and me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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