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Versa will not turn on

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‎05-18-2019 22:18

‎05-18-2019 22:18

My Versa was 100% charged, working FINE! And then turned off an hour later with no warning, have tried to reboot, redocked on the charging station, tried to restart it, it’s unresponsive. This is the third time since Sept. that my Versa has died. Same thing happened to my mothers she bought at Christmas. Is this a faulty product?!?! 

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‎05-19-2019 13:13

‎05-19-2019 13:13

have you contacted support? if you haven't, you may want and let them know all the trouble shooting steps you have already taken. 

Elena | Pennsylvania

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‎05-19-2019 18:50

In response to emili

‎05-19-2019 18:50

Yes, I’ve contacted support. Awaiting their return email. They are backlogged with calls so they say it could be a few days.

Shelly

Sent from my Yoga Mat
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‎05-21-2019 11:25

In response to SBullock

‎05-21-2019 11:25

@SBullock It's great to see you in our Fitbit Community! Regarding the unresponsive display of your Fitbit Versa, I'm glad to hear that our Support team is taking care of your case and provided a solution. Thank you for posting the update here.

 

In addition, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

 

Thank you for your help @emili!

 

Hope to see you in our Fitbit Community more often! Smiley Happy

 

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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