Fitbit Versa scfreen went black

[Mguihan]

I’ve seen others have posted about this problem. How do I get it resolved?

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi @Mguihan , did you already restarted your Versa three times by pressing and holding the left and right lower buttons together untill you see the Fitbit Logo and release the buttons? If no, try it and see if it's resulting in bringing your Versa back to life. If yes and no luck, call Customer Support about your problem. Hope that's still under warranty, regards kuzibri

[Mguihan]

Contacted customer service. Unit is broken and out of warranty. I’ve had it for a year and a half. It was a birthday present. They offered 25% off of another one. Why would I spend any money on a defective product?

[JuanJoFitbit]

@Mguihan, thank you for participating in our Fitbit Community. I'm sorry for the late response. I'm also sorry to hear that your Versa screen went black. I'm also sorry to hear that it's no longer under warranty.

I totally understand how you feel about this and I really appreciate your feedback and comments since this helps us to keep improving.

Thank you for your help @SunsetRunner.

I'll be around if any question arises.

[cassieshedd]

I recently noticed the same thing happen with my fitbit versa. Someone else had commented that they noticed that the battery life was worse since updating their fitbit and the same happened with mine. Today the screen went black, and I thought it might be dead. It has been on the charger for 3 hours and when I went to turn it back on the screen remained black. I can hear/feel the vibrations but I can't see anything on the screen.

[RomeoJ313]

Same here! My screen went dark around noon today. It’s fully charged and still synced with the ap. Everything is up to date. I feel it vibrating when I restart it but no luck.