Fitbit Versa screen doesn't work

[Paulinapro]

Hi! So yesterday after a quick bath I’ve noticed that my Fitbit's Versa screen displays vertical stripes. I’ve searched through forum threads and find a solution to put it to rice. It has been there for almost 20 hours so I’ve taken it out and tried to use it. However, now the screen is black! The device has green light active, is charging correctly, it connects with my iPhone via Bluetooth. I’ve changed a clock face (read that it could help), the device has vibrated and the app says that clock face is changed but the screen is still black 😞 

I really love this device, use it all the time as I’m a truly active person but now

it’s gone and I can’t live without it ;(

Could anyone help me? Any tips are more than welcome!

[JuanJoFitbit]

Hi @Paulinapro, it's great to see you in our Fitbit forums. Regarding the screen issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. Don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.