Fitbit Versa screen stopped working

[SiBooth]

I have the Fitbit Versa. The screen has stopped working. The watch is powered on and syncs to the app, but no screen. I have tried the reset, power down/up, no results. How do I setup a warranty repair? If there is anything else I need to look at, let me know. Watch is only 2 months old.

Moderator edit: subject for clarity

[Mynus64]

I have lost my screen this morning as well. Versa is charged, restarted it and using Fitbit made watch face. Is this a bug? It seems very random for the screen to just stop....

[AlejandraFitbit]

Welcome to the Community @SiBooth and @Mynus64 thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if you have already contacted our support team, have they offer you a solution for this?

Hope to hear from you soon. 

[Mynus64]

@AlejandraFitbit- I have connected with support. They are sending me a new unit. Should arrive on Friday.

Thank you

[AlejandraFitbit]

Those are great news @Mynus64, I am glad to hear that you will be receiving a new unit. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Keep the stepping up! 

[SiBooth]

I’ve contacted support. I sent a video showing what it isn’t doing. Now the screen doesn’t work, it isn’t powering up, I have had it charging for days on multiple known good chargers with no luck. I got it powered down but it won’t power back up. Hope I get a response soon.