Fitbit Versa: screen went black

[Sparklehorses]

I bought my Fitbit Versa on 20/6/2018, it all worked fine but yesterday evening (01/08/2018) all of a sudden the screen went black, the green flickering lights at the back don't flicker anymore...my Versa is dead. I was just walking when it died...so far it worked just fine. I tried to reboot it several times: no logo appears, no lights are flickering. The app keeps on "looking" for the Versa. I'm so dissappointed; for that amount of money you could expect it to last longer than a month!

[NellyG]

Try a factory reset using the buttons. If that doesnt bring it back to life you will need to contact Support (link in my signature)  Let us know how you go 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Sparklehorses]

Tried it several times... still no change; my versa is dead as a dodo