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Versa Display Flat-Lined

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‎04-17-2018 06:37

‎04-17-2018 06:37

Has anyone else's versa battery died and then after charging to 100% the display will NOT show even after resetting the device? It's fully charged, the green light on the back works, but the display is a white bar on the top of the screen...and if I reset it, the screen turns different colors and is all full of lines...I did NOT drop it and I havent even showered with it--much less swim 50meters...

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10 REPLIES 10

‎04-17-2018 20:08

‎04-17-2018 20:08

Try setting a new clock face in the app

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‎05-20-2018 07:18

‎05-20-2018 07:18

Yes! Just happened to mine. Dropped to 5%, recharged until 100%. No display. Changing the watch face did NOT work. Resetting the device didn't work either... What did you end up doing?

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‎05-20-2018 10:37

‎05-20-2018 10:37

Sounds like what happened to mine. Had to return it to Best Buy for another one.

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‎05-20-2018 15:02

In response to nthrvctm

‎05-20-2018 15:02

They had me send it back after I was on the phone with tech support for
almost an hour...then once they had my dead one, they issued me a
replacement.
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‎05-20-2018 16:07

‎05-20-2018 16:07

Same happened to me. I called support and they are sending me a new one but it is on backorder for 4 weeks and sold out all over south Florida. 

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‎06-08-2018 22:12 - edited ‎06-08-2018 22:15

‎06-08-2018 22:12 - edited ‎06-08-2018 22:15

Similar issue: battery died and then when I finally got it back on the display was negative. It flickered badly and it was white where it should have been black and vice versa. Nothing happened except the battery died.

 

Did a factory reset and that did not work.

 

I am planning to  returning it to Target tomorrow for a replacement m 

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‎06-08-2018 22:57

‎06-08-2018 22:57

My versa did the same thing after fully charging it today it came on for a few hours and now it's dead again😡

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‎08-02-2018 08:31

In response to Ktknd

‎08-02-2018 08:31

Going through this now. Did you order directly from FitBit? If so, how long did the entire process take for you to get back a new one?

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‎08-02-2018 08:35

In response to lilfittybit

‎08-02-2018 08:35

Yes I did and probably about a month after all was said and done to receive
the new one. Haven't had an issue since.

--


*Kate KandzerskiExecutive Assistant / Project Coordinator*
*Aladdin Electric Co., Inc.*
*1206 Hartford Ave. Johnston, RI 02919P: 401-272-8450 Ext: 204*

*C: 401-489-3854F:401-351-3810*
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‎08-02-2018 13:35

In response to Ktknd

‎08-02-2018 13:35

The tread "Blank Versa Screen" has the same complains.

Trying to consulate all the dead and died complains to get an action plan.

 

C 

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